Shipping policy

IMPORTANT INFORMATION, PLEASE READ CAREFULLY BEFORE PLACING AN ORDER.
By placing an order with WoodFlowers.com you acknowledge that you agree to the shipping policy, terms and conditions outlined here.

Dyed Flowers
Dyed Flowers are dyed-to-order and wood items are made-to-order and ship upon production completion, which can take up to 2 weeks to complete your order.

We work to ensure production is efficient and work to get your order out as soon as possible We appreciate your patience during the time it takes to dye and/or produce your orders from receipt of order. To ensure that your flowers are perfect and made exactly to order we do not start production until the business day after your order is received.

Production time varies based on the order you are placing; larger custom dyed orders may take longer to produce. Please allow for adequate time when ordering for special events or occasions.

How long will it take to receive your order?

Once you have placed an order, our production team takes control of your order to ensure that your flowers are gathered and dyed properly to ensure a high-quality result. At certain times of the year, during large sales, or high volume periods our production times may exceed standard production timelines. Once your order has been produced, our shipping team will transfer the order and prepare your order for shipping. You will receive an email confirmation with tracking information as soon as your order is shipped.

If you have any questions at all about this policy, please email us before you place your order at support@woodflowers.com.

Shipping Policy 
Once your order has been produced, our shipping team will transfer the order and prepare your order for shipping which can take 5-10 business days depending on your location and the size of your order. You will receive an email confirmation with tracking information as soon as your order is shipped.

Shipping prices are calculated based on the weight of your order and your shipping address. We do our best to get you the best shipping rate available at the time you place your order.

Once a package is shipped, we will do our best to answer questions you may have about tracking, however, some questions may be more suited for the postal carrier in which case we will direct you to them. If your order has been fulfilled and is tracking as delivered but you don't have your order, please contact the shipping carrier to inquire of them if they may be holding your order due to being unable to deliver.

 

Shipping Address

Please be sure to include your entire and complete shipping delivery address and do not use ANY abbreviations. We require your full address to ensure delivery including:

Full Name
The building or Business Name (if applicable)
House/Apartment/Suite Number
Street Name
City
State
Zip.

Please make sure all addresses are in the correct format for your local postal services. Incorrect address information can cause parcels to be lost in transit.

If you provided an incorrect address at checkout and we have already shipped your package, unfortunately, there is nothing we can do unless the parcel is returned to us which can take 6-12 weeks, if it is returned at all.

If the parcel is returned to us, we will contact you once we receive it. Any parcels returned to us as a result of incorrect address information or being uncollected at the post office will be subject to a further shipping fee prior to being reshipped.

Please, carefully review your order confirmation email to ensure you provided us with the correct address, as the address entered at checkout is the address we will ship to. If you need to contact us about an address change we are happy to change the address in our system.

If we are unable to change the address prior to the order shipping or if the order is too far in production your order may be delivered to the original address.